Frequently asked questions
Everything you need to know before and after your order.
When is my order shipped?
All orders are processed and shipped within 48 hours (business days) after payment confirmation.
How long does delivery take?
The estimated delivery time is 7 to 12 business days after shipping. It may vary depending on the destination and the carrier (customs, strikes, weather, etc.).
How can I track my order?
As soon as your order is shipped, you will receive an email with your tracking number. You can track your package directly here: Track my order.
Is delivery free?
Yes, delivery is free on orders from €55, which means from 2 jerseys. Below that, it costs €2.99 for France and €3.99 for other countries.
I made a mistake with my address, what should I do?
Contact us as soon as possible via email or WhatsApp with your order number. Please double-check your information before confirming: an incorrect address may delay or block the delivery.
Can I personalize my jersey (name, number)?
Yes! On most jerseys, you can add printing (name and number) directly from the product page before adding it to your cart.
What is the difference between the Fan version and the Player version?
The Player version has a tighter fit and more technical materials, just like what is worn on the pitch. The Fan version is looser and more comfortable for everyday wear. If you are hesitant about the Player version, take one size up.
Are the colors identical to the photos?
We do our best to ensure the photos are accurate. Slight differences may exist depending on the screen or the manufacturing batch.
Can I return an item?
For non-personalized products, you have 15 days after receipt to exercise your right of withdrawal. Contact us by email to start the process.
What if my jersey is personalized?
Items with printing (name, number, patch, etc.) are made to your request: they cannot be returned or exchanged, except in the case of a manufacturing defect, an error in personalization on our part, or a non-compliant product.
I received a defective or non-compliant item
Report it within 48 hours of receipt to footoriq.kits@gmail.com with:
- your order number;
- clear photos of the product;
- a description of the issue.
What payment methods do you accept?
Credit card, PayPal, Shop Pay, and Klarna (payment in installments). Payment is 100% secure via Shopify.
When will I be charged?
Payment is captured at the moment the order is confirmed. You will then receive a confirmation email.
